Refund policy

🔁 Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at nickytjuegosymas@gmail.com. Returns must be sent to the following address:
📦 Santiago de Uriona 2112, Santiago, Chile

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can contact us at nickytjuegosymas@gmail.com.

📦 Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

🚫 Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom-made products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have any questions about your specific item, please contact us before requesting a return.

Note: We do not accept returns on sale items or gift cards.

🔄 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

🇪🇺 EU 14-Day Cooling-Off Period

Notwithstanding the above, if your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition as received — unused, with tags, and in its original packaging. Proof of purchase is required.

💸 Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at nickytjuegosymas@gmail.com